Of course you do not need an account to order in our webshop. One of the advantages of an account is that you can find your previous orders and that you can view the status of your current order. Creating an account is easy and you can create it during checkout.

We always do our utmost to deliver your order completely and correctly. If something is not right, please contact our customer service at info@riseofrosa.com. We are happy to help you.

You have the right to withdraw from the agreement within 14 days without stating reasons. The withdrawal period expires 14 days after the day on which you or a third party designated by you, who is not the carrier, takes physical possession of the good. In order to exercise the right of withdrawal, you must inform us by means of an unambiguous statement (for example, in writing, by post, fax or e-mail) that you are withdrawing from the contract. You can use the model withdrawal form for this (see bottom of page), but you are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication regarding the exercise of the right of withdrawal before the withdrawal period has expired.

If you revoke the agreement, you will receive all payments that you have made up to that point, including delivery costs (with the exception of any additional costs as a result of your choice for a method of delivery other than the cheapest standard delivery offered by us) without delay and in any case no later than 14 days after we have been informed of your decision to withdraw from the agreement. If you only return part of your order, the delivery costs will not be refunded. We will refund you with the same payment method with which you made the original transaction, unless you have expressly agreed otherwise; in any event, no fees will be charged for such reimbursement. We may withhold reimbursement until we have received the goods back or you have demonstrated that you have returned the goods, whichever comes first.

You must return or hand over the goods to us without delay, but in any case no later than 14 days after the day on which you informed us of the decision to withdraw from the agreement. You are on time if you return the goods before the period of 14 days has expired.

No direct costs will be charged for returning the goods. The exception to this is when you order multiple items and decide to keep 1 item under €50. In that case we charge €7,50 shipping costs. Even if you return via a carrier other than the one that delivered your bag, the costs will not be reimbursed by us.

You are only liable for the depreciation of the goods resulting from the use of the goods, which goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Netherlands, Belgium, Germany, Austria, Denmark, Finland, France, Italy, Sweden, Spain. We depend on our delivery partner for delivery times, unfortunately we have no influence on any delays.

All orders above €50,- are delivered free of charge.

That depends on the area where you live.

We will send the package on the day of order if you place your order before 2 p.m. Delivery is in 1-3 working days. For delivery times we depend on the delivery partners. Unfortunately we have no influence on any delays.

Yes of course, though we hope the product is to your satisfaction. You will find your return sticker and document in the delivery.

Als u gebruik maakt van onze retourprocedure, kunt u de bestelling ruilen en retourneren zonder verzendkosten. Natuurlijk kunt u de producten ook via een andere vervoerder retourneren, maar dan zijn de kosten voor u. Het retourneren van uw bestelling gaat snel en eenvoudig. Het document en retourlabel zijn bijgevoegd in uw afleverpakket. Wij vergoeden de kosten voor het retourneren via een andere vervoerder dan de pakketdienst die uw goederen heeft afgeleverd niet. Indien u het retourlabel kwijt bent geraakt of het niet is meegekomen met uw levering, wilt u dan contact opnemen met: info@riseofrosa.com onder vermelding van uw bestelnummer? Dan ontvangt u het label in uw mailbox om gratis te kunnen retourneren.